Privacy Policy
This policy explains what personal data is processed when you visit this store, place an order or contact us. The legal entity responsible for that processing is identified in the Legal Notice.
Information We Collect
- Order information — name, delivery and billing address, email address, phone number where given, and the items, options and quantities you bought
- Account information — if you create an account: your email address, saved addresses and order history
- Payment information — processed by the payment provider used at checkout. Full card details are never received or stored by this store
- Support information — the content of messages you send us, so we can answer them
- Usage information — technical data such as device, browser and pages viewed, collected through cookies and similar technologies as described in the Cookie Policy
How We Use It
- To process, fulfil and deliver your order, and to handle returns
- To contact you about your order and answer support requests
- To operate accounts, carts and checkout
- To detect and prevent fraudulent or abusive orders
- To understand how the store is used and, where you have consented, to measure and improve marketing
- To meet legal, accounting and tax obligations
Who We Share It With
Personal data is shared only with the service providers needed to run the store: the ecommerce platform hosting this site, the payment provider handling your payment, the carrier or fulfilment partner delivering your order, and email and analytics providers. Providers act on our instructions and receive only what they need for their part of the service. Data is also disclosed where the law requires it.
Marketing Communications
Marketing email is only sent where you have signed up or where the applicable law otherwise allows it. Every marketing message includes an unsubscribe link, and you can opt out at any time without affecting the handling of your orders.
Cookies & Tracking
Cookies and similar technologies are used to keep the cart and checkout working and, with your consent, for analytics and advertising measurement. Details and your options are in the Cookie Policy. You can change your choice at any time with the “Manage cookies” button in the footer.
Data Retention
Order and transaction records are kept for as long as the law requires them to be retained, for example for accounting and tax purposes. Account data is kept while the account exists. Support messages are kept for as long as needed to handle the request and any follow-up.
Your Rights
Depending on where you live, you may have the right to access the personal data held about you, to have it corrected or deleted, to restrict or object to certain processing, to receive your data in a portable format, and to withdraw consent you previously gave. Residents of the European Economic Area also have the right to lodge a complaint with their national data protection supervisory authority.
Contacting Us About Privacy
Send privacy questions or requests through the contact page or by email to support@thermocorewear.com. A dedicated data protection officer has not been appointed; requests are handled by the store operator named in the Legal Notice.